Terms and Conditions
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All editorial contents and graphics on this site are copyrights of SATTHOST, and SATTHOST’s logo is a registered trademark of SATTHOST for trading web service solutions. All customers must abide by the following Terms and Conditions of service, SATTHOST provides web services to subscribers around the world. The following terms of service are designed to provide the highest level of service available.
1. SATTHOST WEB SERVICE AGREEMENT
This SATTHOST Terms of Service agreement (hereafter referred to as the “TOS”) lays down the terms and conditions by which SATTHOST’s Services (hereafter referred to as the “Services”) will be provided to you upon registration. You certify that you are at least 18 years of age. The TOS also describes prohibited uses of the Services. This TOS is not exhaustive and SATTHOST reserves the right to modify it from time to time, effective when notification is posted at www.satthost.com. No verbal or written agreement/statement by any SATTHOST employee or at SATTHOST’s website will take precedence over the TOS. On registering for and using any Services provided by SATTHOST, you the Customer agree to all the terms and conditions of the TOS, as modified from time to time, in its entirety. If Customer resells/represent the Services he or she is paying for, the Customer will be responsible for his or her Clients. SATTHOST only recognizes the Customer who is paying for the Services and not his or her clients. Violation of the TOS or any such action that SATTHOST deems inappropriate may result in the termination or suspension of the Services for the Customer.
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times.
If you have a domain name registered with SATTHOST, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. SATTHOST is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should login to your clients area and change them by yourself. Providing false contact information of any kind may result in the termination of your account.
For any kind of service purchase from SATTHOST, it will be necessary to provide government issued identification (Passport/National ID/Driving License etc.), proof of your address (Utility Bill) within 3 days after establishing your account with SATTHOST and this will strictly follow from April 12, 2010. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
Due to unforeseen complications with various mail servers and any connection problems between your ISP and SATTHOST’s operation office, new account setup process may sometimes be delayed.
Our migration team will make every effort to help you move your site to us. However, transfers are provided as a best effort service by our migration team, and we cannot make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases, we may be unable to assist you in a transfer of data from an old host. The free transfer services are available for 03 (three)days from your sign up date. Transfers outside of the 03 (three) day free period will incur a charge; for reseller/master reseller first twenty (20) end user account of his/her old host will transfer free of cost and for additional each account it’ll cost 300 BDT or 5 USD.
3. SATISFACTION GUARANTEED
30 Day Guarantee Statement valid only for Web Hosting service. If for any reason you are unhappy with the services you receive from SATTHOST during the first 30 days of service (Only Web Hosting), you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time you will receive a full refund*. You must also state a detailed reason as to why you are canceling (as we request any cancellation, no matter the time frame). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel. If client violated the terms and conditions and suspended in that case refund will not be offered also if He/She asked for cancellation and then agreed to continue using services can’t ask second time for refund.
* Domain Registration/renew/transfer or SSL or SiteLock etc. + Processing Fee will apply…
When you subscribe to our services, you are subscribing to a pre-paid service and all the ITES (domain registration, web hosting, SSL, SiteLock etc.) services are subject to 5% VAT or for web development services are also subject to 5% VAT and 1% sales TAX.
All due payment invoice can be paid online using bKash, Rocket, and also through an offline method like Bank Transfer or Walk-in-Payment at our operation office. Except any payment paid using our offline method, all online methods payments are subject to an additional payment gateway fee and it’ll be added automatically as you will choose the payment methods in your Clients Area > Invoice.
Renewal notices are sent several times via email from 30 to 1 days before the renewal date. We only accept bKash, Rocket, Bank Transfer, Walk-in-Payment at our operation office for payment of services. In the event that your yearly charge is denied and we are unable to contact you, then the aforementioned late fees to enable your account shall apply. Please address any questions regarding payment to SATTHOST sales from our clients’ area.
If a shared/reseller/VPS/Dedicated/Email Server/Spam Filtering/File Hosting etc. account has a past due invoice, we will perform the following actions.
1 Days – No Action Taken
2 Days – Accounts are suspended
7 Days – Late Fee Added
15 Days – Accounts will be terminated
If you wish to cancel your services, you must write to sales or request a Cancellation from your clients area.
6. OVERAGE CHARGES
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. Bandwidth exceeded warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.
7. REFUNDS/ACCOUNT TERMINATION
If for any reason, SATTHOST fails to deliver said services, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces SATTHOST to suspend or terminate your services prematurely. In the event, you request account cancellation, once your service has been canceled your account will be suspended from use. It will then be deleted within 30 days. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 10-day period. If a customer has more than one account under his name, SATTHOST reserves the right to suspend all the account due to a non-payment of one or more accounts till all the payments are cleared.
* No Refund will be issued if you are using second time our service it’s only offered once a customer for any product…
* No Refund will be issued if you will found in violation of our terms and conditions…
All services provided by SATTHOST. are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or Bangladesh Government’s local law is prohibited. This includes, but is not limited to copyrighted material, the material we judge to be threatening or obscene, material that jeopardizes national security, or material protected by trade secret or other laws. The subscriber agrees to indemnify and hold harmless SATTHOST, from any claims resulting from the subscriber’s use of SATTHOST’s services which damages the subscriber or any other party.
SATTHOST believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their files): racism or prejudice due to color, creed, or belief; profanity or obscene language towards anyone but yourself; any violent/malicious content. We prefer that you self-govern your content and are responsible as to what your website provides. We do not have the resources and time needed to govern our servers constantly which have the growing and evolving content. However, if SATTHOST is made aware of any questionable content on a SATTHOST-hosted site, we will address the concerns directly with you and seek an amicable resolution. If anyone contacts us about content they have found on a SATTHOST server that copyrights their own material or that they wish to be removed, we require legal documentation to take any further action.
We do not allow Web Proxy Services / Scripts or file hosting services on our web hosting Server or web hosting plans. No remote uploading/processing scripts usage like the rapid leech, Php music search, Rapid share premium link generator etc are not allowed on our server. Torrent seeding using torrent flux or similar script may also cause a suspension in our network immediately. You are also not allowed to host an Image Hosting site with us which takes lots of CPU resources and abuse the server memory. Although, we do allow video streaming using FFMPEG on the server till you are in the acceptable CPU range, though if malicious material is found through a complaint from abuse department, certain action will be taken at an urgent manner.
Examples of prohibited content or links include (but are not limited to):
Examples of unacceptable material on all dedicated servers include:
Using any web hosting account provided by SATTHOST as a backup/storage device is not permitted. SATTHOST web hosting accounts are not to be used for the purposes of distributing and/or storing an unusual amount of files. We are a web hosting service not a remote file storage service. Any website whose disk space usage for storing the files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using an unusual amount of files. At that point, if we find that those files are illegal or harmful in any way, you will be notified. If you do not have any negative intentions such as causing harm to our server or to others with the files you keep, then you have nothing to worry about.
SATTHOST services, including all related equipment, networks, and network devices are provided only for authorized customer use. SATTHOST systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of SATTHOST system(s) constitutes consent to monitoring for these purposes
Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with expressed written consent from the third party. SATTHOST may, at its discretion, request and require documentation to prove access to a third party network or system is authorized.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.
Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via trouble ticket/email and will have a response within 48 hours.
If in doubt regarding the acceptability of your site or service, please contact us at abuse [at]SATTHOST[dot]com and we will be happy to assist you
Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography: Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.
Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.
Direct customers: Your services will be terminated with or without notice.
Opt-in Email Marketing:
If you choose to engage in marketing your site and/or services via email please heed the following. The only permitted form of email marketing is that in which the list is accepted in. By definition, opt-in is where people provide you with their email address specifically requesting to be on your email list for information about your site and/or service. If we find your account transmitting email to persons that did not authorize such activity, that is grounds to suspend and terminate your site. Note: On the flip side, the joining of an opt-in email list does not guarantee the legitimacy of such a list. Please contact us before taking any steps so that you will not be a victim of spam from second and third parties of such lists.
9. ZERO TOLERANCE SPAM POLICY
SATTHOST has a zero-tolerance policy regarding unsolicited commercial email (UCE) and unsolicited bulk email (UBE) also known as spam mail. The definition of spam: An electronic message is spam mail IF:
(1) the recipients personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND
(2) the recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent; AND
(3) the transmission and reception of the message appears to the recipient to give a disproportionate benefit to the sender.
You will be cited with UCE/UBE Abuse if you send an email to persons who have not specifically asked to receive the email from you. The sending origin of such email is irrelevant. Upon confirmation of abuse, any SATTHOST customer engaging in this practice will have their service suspended. Not only does spam place a strain on the server that can negatively affect that server’s uptime record and performance record, you subject that server to the possibility of being blacklisted. If your site will be sending mailings out to subscribers, this is a checklist of what you are required to do:
10) SCRIPT USAGE POLICY:
SATTHOST provides our clients with Web Hosting accounts that permit the use of CGI files, PHP scripts, and other executable programs. Because these scripts use much more system resources than standard HTML pages, certain restrictions must be made governing the use of such “active content” systems. We regret that in many cases we are unable to determine what specific script or application is causing the system resource over-run. Under most circumstances, we are able to pin-point it to the offending account on the system. The following rules apply to all “active content” files as listed above:
Any accounts with scripts found in violation of these policies are subject to the future scrutiny of all CGI, Perl, CFM, ASP, and PHP scripts by our System Administrators. If a script is found to be harmful to the system, it will be killed immediately and the account locked down until the account owners have been contacted. Malicious scripts are subject to immediate account termination without refund of any pre-paid moniesViolations of the Terms of Service will waive the refund policy.
11) RESOURCE USAGE POLICY:
11.a) Server Resource Abuse Policy (SRAP):
Any website on our shared servers that uses a high amount of server resources (CPU, memory usage, and network resources) will be given an option to pay for a dedicated server. The abuse and misuse of system resources is a serious problem, and SATTHOST does not tolerate it. Accounts on a shared server must be shared with other users, so we must limit how much of the CPU and memory that can be used by anyone account.
AVERAGE SERVER RESOURCE LIMITS
11.b) Illegal Usage :
SATTHOST servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat or violates export control laws. Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. Any type of forum/discussion board discussing where to obtain such files or one that distributes the files is also prohibited. The subscriber to SATTHOST service agrees to indemnify and hold harmless SATTHOST from any claims resulting from the use of the service that damages the subscriber or any other party. SATTHOST will be the sole arbiter as to what constitutes a violation of this provision.
11.c) Illegal Content:
SATTHOST does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation. No warez is allowed. Web proxies are not tolerated. This includes NPH-Proxy and web proxy. If your site is found to hold any proxy files, your account will be suspended and the account holder will be issued a fee of $50 USD. When using an account with shell, you are not allowed to run ANY servers or services on the SATTHOST network. Servers are defined as perlbots, proxies, BitchX, psyBnc, root exploits, DDoS scripts, Shoutcast servers, etc. Running any of these will face an immediate suspension, and users will be subject to a fine no less than $50.00 USD, and no more than $100.00 USD. SATTHOST reserves the right to terminate an account for these activities also.
11.d) Software Distribution:
SATTHOST web hosting accounts are not to be used for the purposes of distributing software and multimedia products. If you wish to distribute software and/or multimedia files, please contact our sales for special arrangement.
11.e) Chat Rooms:
SATTHOST does not provide nor allow chat rooms on shared hosting environment. You may elect for a dedicated server to run a chat room efficiently.
SATTHOST does not allow IRC or IRC bots to be operated on our shared or reseller servers. They are allowed on dedicated servers provided that no negative effects occur to our network.
SATTHOST, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall SATTHOST be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this website or from any information, services or products provided through your website. We are not responsible for any content on any server in our network and will not take any action against any questionable material or action until the website in question is brought to our attention by emailing us.
12) IP ADDRESS OWNERSHIP:
SATTHOST shall maintain and control ownership of all IP numbers and addresses that may be assigned to you by SATTHOST. SATTHOST reserves the right to change or remove any and all such IP numbers and addresses.
Users are prohibited from violating or attempting to violate the security of the SATTHOST Network. Violations of system or network security may result in civil or criminal liability. SATTHOST will investigate occurrences, which may involve cooperation with law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
1) Accessing data not intended for such user or logging into a server or account, which such user is not authorized to access,
2) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,
3) Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, ping flooding, mail bombing,
4) Forging any TCP/IP packet header or any part of the header information in any e-mail or forum posting,
5) Taking any action in order to obtain services to which such User is not entitled,
6) Attempting to couple many hosting packages together to take advantage of massive space or bandwidth allocations
Each hosting package purchased is unique to a domain name and use – you are not allowed to purchase multiple plans to obtain combined bandwidth & space. SATTHOST will stop such transactions and label them as deceptive. We have an upgrade path for all services and we can often times work out special deals for users if they ask us for the assistance. Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
14) SERVER ABUSE:
Any attempts to undermine or cause harm to a SATTHOST Web server or subscriber of SATTHOST Web is strictly prohibited including, but not limited to:
15) BANDWIDTH AND TRAFFIC MEASUREMENT AND OVERAGE FEES POLICY:
As of January 11, 2020, all monthly traffic listings for Startup, Enterprise, Corporate, VPS, Dedicated Servers or any other hosting plans consist of the sum of incoming and outgoing traffic allowance. Incoming and outgoing traffic allowances are calculated on a 50/50 split of incoming to outgoing traffic based on the total allocated traffic, therefore the incoming and outgoing traffic allowances are each half of the total listed traffic. Any traffic usage exceeding either the incoming or outgoing traffic total will be billed at the rate describe at your plan while you purchased per MB/GB over.
SATTHOST’s traffic usage policy is simple! You are allotted a portion of traffic per month to do with as you please. For shared hosting plans, if the amount of data transfer exceeds the user’s plan subscription, the account will be suspended but the user may receive warnings through an email, and you may be contacted by SATTHOST/SATTHOST staff for overuse and you may be given positive options.
For any shared bandwidth port (that offered mostly with VPS/Dedicated Server/FTP server plan) SATTHOST will not provide any minimum bandwidth guaranty (either it’s international/IX) but user can have any amount of dedicated bandwidth port and for on dedicated bandwidth port upstream service provider will Provide 75% bandwidth guaranty up to upstream service provider’s Singapore/UK server/pop in case of International and 100% up to IX service provider’s port. The dedicated bandwidth port comes as an addon, for pricing offer for dedicated bandwidth port contact SATTHOST’s sales team.
16) SCHEDULED MAINTENANCE AND DOWNTIME:
SATTHOST Web server will use its commercially reasonable efforts to provide services 24 hours a day, seven days a week. Subscriber acknowledges that from time to time the services may be inaccessible or inoperable for various reasons, including periodic maintenance procedures or upgrades (“Scheduled Downtime”); or service malfunctions, and causes beyond SATTHOST Web’s control or which are not reasonably foreseeable by SATTHOST Web, including the interruption or failure of telecommunications or digital transmission links, hostile network attacks, or network congestion or other failures. SATTHOST Web will provide at least 48 hours advance notice to the subscriber for Scheduled Downtimes and will use commercially reasonable efforts to minimize any other disruption, inaccessibility and/or inoperability of its web servers. SATTHOST Web has no responsibility for downtime resulting from a user’s actions. Also, the 99.99% network uptime guarantee does not apply for shared accounts.
17) RESPONSIBILITY (RESELLER/CLIENT):
The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of SATTHOST’s service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of SATTHOST to provide this knowledge or support outside matter specific to SATTHOST servers.
SATTHOST takes extreme steps to maintain system integrity. However, SATTHOST shall not be held responsible for the loss of data due to any cause. To ensure the highest level of data protection, SATTHOST recommends that ALL information be backed up on your own computer. As with any data that you hold a high importance to, it should be in more than one location at all times. All SATTHOST data backups are designed for hardware failure, not customer user error.
The failure by a customer to meet or follow any of the above policies/terms is grounds for account deactivation. SATTHOST will be the sole arbiter as to what constitutes a violation of the AUP. SATTHOST reserves the right to remove any account without prior notice.
When SATTHOST becomes aware of an alleged violation of its AUP, SATTHOST will initiate an investigation. During the investigation, SATTHOST may restrict a customers access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, SATTHOST may, at its sole discretion, restrict, suspend, or terminate a customer’s web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, SATTHOST will notify the appropriate law enforcement authorities of such violation.
SATTHOST does not issue credits for outages incurred through service disablement resulting from AUP violations.
SATTHOST customers agree to indemnify and hold harmless SATTHOST from any claims resulting from the use of our services that damages them or any other party. The SATTHOST service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. SATTHOST expressly disclaims any representation or warranty that the SATTHOST service will be error-free, secure or uninterrupted. No oral advice or written information given by SATTHOST, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. SATTHOST and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
SATTHOST reserves the right to add, delete, or modify any provision of this policy at any time without notice.
21) REFUSAL OF SERVICE:
We reserve the right to refuse, cancel, or suspend service at our sole discretion. An example of the refusal of service is if an account continues to abuse our policies after warnings. Refusal, cancellation or suspension of services especially holds true to issues with spam or any script abuse. Another example of the refusal of service is if a customer becomes very unreasonable, unprofessional, extremely difficult to work with or threatening. Said customers account will be suspended and we will recommend to the customer to find a new host. A backup of the account(s) will be provided.
There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction.
Terms of Service are subject to change without any prior notification.These Terms of Service are a legally binding contract between the subscriber and SATTHOST. .
By opening an account, the subscriber agrees to the above-stated terms. .
Anything not listed in the Terms of Service is open to interpretation and change by SATTHOST. .
Administrators without prior notice. .
All prices, with the exception of the 30-day money back guarantee, are nonrefundable and non-negotiable. .
Any violation of these Terms of Service will result in termination of the account. SATTHOST. .
Maintains the right to terminate accounts without prior notification. .
We reserve the right to remove any account with 15 days prior notice. .
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